How would I know that my watch was shipped?
Backers will receive a tracking number as soon as the watch was shipped
Last updated: September 13, 2017 08:03
How do I get my Free Soft Smooth Leather Strap and a Strap changer?
Backers won’t need to select this reward. It will be added automatically to their cart. It is included free of charge in every single pledge
Last updated: September 13, 2017 08:03
Can I select the colour of the dial and type of the strap for each single watch individually?
Yes. Every backer will be able to choose a colour of the dial and the type of the strap for every single watch individual during the survey
Last updated: September 13, 2017 08:05
Where will be the watches shipped from?
The watches will be shipped from mainland China
Last updated: September 13, 2017 08:06
How many times can backers change the shipping address?
Backers can change the shipping address as many times as they want as long as the survey is active. After that period they will have to contact our support team
Last updated: September 13, 2017 08:09
Where can I find pictures of the watch?
To see pictures of the watch go to https://www.kickstarter.com/projects/1110435605/toc19-change-the-story-make-it-about-you/description
Last updated: September 13, 2017 16:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.